4th Service Quality Excellence Summit India 2018

Event Partners

Associate Partner

Freshworks Inc. is the parent company behind the suite of products whichincludes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company's suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 130,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

Innovation Partner

Erehwon Innovation Consulting is a 23 year old innovation consulting firm, with an aspiration to be a global thought leader in spearheading the Innovation movement. We see ourselves as Innovation specialists and evangelists, inspiring and enabling organizations to leverage innovation to leapfrog. And we have pioneered a unique approach ‘Orbit Shifting InnovationTM’ - Making Breakthrough Innovation happen by design. Erehwon’s ‘Orbit Shifting Innovation Model’ has been accepted as unique & powerful by the best organizations in the world. Our interventions involve consulting, facilitating and training. The outcome is usually a new orbit, which infuses new aspirations, new energy, a new approach and new directions. Erehwon has two decades of cutting edge experience in being able to instill innovation and shift orbits in the most legacy driven and unresponsive environments – across the industry spectrum, countries and cultures.

Silver Partner


DATAWISE® is a two-decade old business/management consulting organization focusing on Customer Experience Management helping clients unlock the value in their information assets – providing solutions ranging from customer segmentation, customer journey mapping and several data analytics performances to enhance clients’ growth.

DATAWISE® has marque clients in eighteen countries across three continents spanning different industry segments. Its clients include some of the largest companies in the field of Manufacturing, Banking and Financial Services, Technology, Media Services, FMCG, Government and Health Services, including several Fortune 500 businesses.

DATAWISE® Group focus on specialized offerings in the area of Customer Experience management and Analytics, Technology Solutions & System Integration, CSAT, NPS, Loyalty Modelling, Predictive Analytics, etc.

DATAWISE® provides its customers with real time feedback through its proprietary tool SatisACTual - a comprehensive and powerful feedback tool. Using insight derived through customer feedback to drive ongoing improvements for our customers – and obviously stimulating growth for their business – is what we do in Customer Experience Management. We combine our research and analysis skills with our bespoke customer insights technology to support you every step on your journey to making customers the centre of what they do.

DATAWISE® is headquartered in Hyderabad, the Silicon city of India, with branches in Bangalore and Delhi in India, Connecticut and Texas in the United States of America.

Exhibit Partner

QDegrees Services is relentlessly working with the clients in transformingthe customer experience. Our services are in process consulting, sentiment analysis, quality assurance audits, service excellence, market research, mystery shopping and much more to enhance customer experience. These are enabled with in-house developed solutions to bring in the technology advantage. We have been working with both large and small organizations from diverse industry verticals of automobile, telecom, banking, fashion, retail, consumer electronics, fitness, e-commerce etc., and continuously expanding our footprints. The volumes handled speak for us, month on month there are 100k+ primary research done, 16000+ non voice audits and 30000+ voice call audits conducted, 20000+ outbound calling, 30 million+ data analytics, 2650+VOCs and a lot more. QDegrees is a team of experienced consultants committed to deliver quality service to bring in Service Excellence to the end customers.

Conceptualized By

Inventicon stands for Industries + Events + Ideas + Concepts. Inventicon Business Intelligence is the end result of a decade long effort by the founders in the space of business information. We develop sector focused informational conferences and training workshops. Our conferences revolve around current scenarios and opportunities in the global market place and provide timely opportunities for solution providers to meet their target market and for end users to take back key learning and experiences. Our events act as a point of convergence for senior industry professionals who strive for innovation, strategy and commercial drive. Delegates can expect to hear from industry's best practitioners, get in direct contact with regulators and stimulate high level discussions with peers. The training portfolio is dedicated to developing skill sets around complex workplace and functional issues as they need constant honing. Our in-house training offerings are particularly useful for companies who prefer a customized agenda.

The bespoke events portfolio aims at crisp round table discussions involving a targeted group of end users in a multi-city format. In true sense, we aspire to disseminate critical business intelligence to the rapidly growing corporate and institutional world in the country and not limited to a specific sector.