3rd Service Quality Excellence Summit 2018

Event Partners

Platinum Partner


Servion enables business transformation for enterprises in the area of Customer Experience Management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. 3 out of the top 5 banks, 2 out of the top 5 insurance firms and 5 out of the top 10 telcos work with Servion to improve their customer experience.

Associate Partner


Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks Inc. is the leading provider of easy to use, affordable and intuitive software for businesses. Freshworks’s suite of products include the eponymous flagship product, Freshdesk, which allows organizations to support customers across multiple channels such as email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Freshsales, a CRM solution and sales system for high-velocity sales teams; Freshcaller, a call center management system; Freshteam, an applicant tracking software for Recruiters and Freshchat, a modern messaging software which helps you engage visitors on your website respectively.

With a total of $149 Million raised in over six rounds of funding, Freshworks is backed by some of the top investment firms in the world – Accel, Tiger Global, CapitalG and Sequoia Capital.

Over 100,000 businesses, such as SolarCity, Bridgestone, Cisco, Sony Pictures, 3M and Honda to name a few, use Freshworks's suite of products to provide their end customers with the best customer experience possible.

Silver Partners


Exotel is a cloud telephony platform that powers voice and SMS communication for businesses. We are one of India’s most reliable and scalable cloud telephony platforms. Founded by Shivakumar Ganesan, Ishwar Sridharan and Siddharth Ramesh in 2011, we power voice communication for over a 1000 businesses including brands like Ola, Uber, Flipkart, etc. Our aim is to help businesses talk to their customers with accountability, tracking and privacy intact. This provides for a better customer experience and also improves operational efficiency. Every day, we enable over 3 million conversations between businesses and their customers. In 2015 alone, the number of calls handled by the platform grew by 400%. We also expanded to Southeast in 2016.

Nasscom’s Emerge Product Conclave picked Exotel as one of the top 10 emerging startups in India. We were also named as one of the “Top 5 preferred B2B startups to work for” by YourStory in 2015. Having worked with some of the biggest Banking, Financial services and Insurance companies, we understand the unique problems this industry possesses. Using Exotel, organisations in this industry can facilitate cashless transactions, payments and e-KYC verification through a simple phone call, streamline processes & operations, all with the added advantage of scalability.
Some of our clients in this space
Bank Bazar
Policy Bazar
Bank of Baroda Cards
Lending kart

You can follow Exotel on @Exotel



Spoors is a flexible, domain-agnostic, Enterprise DIY, cloud-based solution that helps businesses maximize productivity by digitizing enterprise workflow and activities, driven by data.

Started in 2013 with a vision to be a one-stop shop for enterprises aiming to build a futuristic, mobile workforce, we have enhanced the effectiveness and efficiency of field workforce and have also digitized all the pen-paper process for more than 125 companies across various domains. Our services have transformed from a simple track-monitor solution to a rosbust, smart and intelligent workflow management. The solution is highly configurable, integrable with existing systems and can be deployed rapidly ensuring rapid returns. Re-configuration, and re-deployment of forms and workflows can happen at the blink of an eye and can be synced onto any number of devices on the fly.

Being a cloud-based solution, we are highly scalable, secure and reliable, ensuring absolute business continuity. Spoors is currently on a mission to revolutionize the Enterprise Activity Management space across the world and is currently operating in India, Nepal, Vietnam, Dubai, South Africa, Kenya and counting.

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DATAWISE® is a two-decade old business/management consulting organization focusing on Customer Experience Management helping clients unlock the value in their information assets – providing solutions ranging from customer segmentation, customer journey mapping and several data analytics performances to enhance clients’ growth.

DATAWISE® has marque clients in eighteen countries across three continents spanning different industry segments. Its clients include some of the largest companies in the field of Manufacturing, Banking and Financial Services, Technology, Media Services, FMCG, Government and Health Services, including several Fortune 500 businesses.

DATAWISE® Group focus on specialized offerings in the area of Customer Experience management and Analytics, Technology Solutions & System Integration, CSAT, NPS, Loyalty Modelling, Predictive Analytics, etc.

DATAWISE® provides its customers with real time feedback through its proprietary tool SatisACTual - a comprehensive and powerful feedback tool. Using insight derived through customer feedback to drive ongoing improvements for our customers – and obviously stimulating growth for their business – is what we do in Customer Experience Management. We combine our research and analysis skills with our bespoke customer insights technology to support you every step on your journey to making customers the centre of what they do.

DATAWISE® is headquartered in Hyderabad, the Silicon city of India, with branches in Bangalore and Delhi in India, Connecticut and Texas in the United States of America.

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Exhibit Partners


“Empowering Businesses to enhance customer lifecycle with tailor-made solutions”

helps clients improve their ability to deliver the value expected by their customers in a fashion that is sustainable and provides the return on investments sought after by their stakeholders and investors. We are persistent in being the best in corporate business; we are “One Stop” holistic solutions for all your customer care needs. We pledge to provide all our clients with the best and latest technological expertise for all their needs. We are available 24X7 to answer all your queries and concerns. As a technology driven company, we are ever evolving and completely automated.

QDegrees has an efficient creative team who are dedicated to provide the exact result you require, with endless modifications until you get the desired output!

Our cardinal principle is in forging long lasting relations. Our core aim is to gain the trust of each esteemed customer and uphold it.

We believe in a mantra which is :
Number speaks for itself

Our statistics in 2017.
3743826 Km's covered by our auditors.
1224328 Audits in total conducted.
360Mn Data Analytics Operations Conducted.
93600+ NPS audits conducted.
84000+ Mystery Shopping & Informed Audits Conducted
With 400+ team size having Pan India Presence in mere 4 years, we are ever evolving at a rapid pace.

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Solutions Infini was founded in 2009, with the aim of bridging communication gaps between enterprises and their end customers. We offer a communication suite of Cloud based services like Messaging, Voice, Email and APIs.

We are a dynamic team of over 130 employees and we have 8 offices, 6 in India and one each in Dubai, UAE and Singapore. We have strong operator connections in over 200 countries across the globe. We cater to over 10 different industries ranging from E-Commerce Marketplaces, BFSI, SaaS, Retail, Healthcare, Hospitality, Travel and Educational Institutions. Over 8000 clients rely on our communication services for their businesses. Our client list includes giants in the industry like Flipkart, Amazon, Ola, Uber, Myntra, Capillary Technologies, Vijaya Bank, Swiggy, Christ University, Practo, Malabar Gold and Diamonds etc.,

OneDirect is India's largest customer experience management firm helping enterprises build personalized relationship with their customers. OneDirect empowers brands with technology and provides consulting helping them to listen, respond, collect feedback from their customers and act on its insights. Our product suite includes Service Cloud, Marketing Analytics and Feedback/NPS Cloud.

The company's solutions are used by over 100 enterprises including Kotak Group, Aditya Birla Capital, Vistara, Dominos, Ola, Renault, Indian Railways, IFB, Colgate and many more.

Networking Partner


Vertex Customer Management India Pvt Ltd is a part of the Altruist Group, which was co-founded by Dheeraj Aggarwal and Anuj Aggarwal and more than 10 companies in the group. Vertex has grown exponentially in the last 2 years with 15000+ employees in 2017. This has been through new clients and business acquisition. Vertex is led by Ms. Rajalakshmi Vijay, CEO with a strong leadership team who work to convert the vision of enabling value-add to client business.

Vertex covers almost all industries, servicing all Indian languages through 21 delivery Centre’s in India with focus on back office, voice, non-voice and largely a complete business solution to clients. Focus is also on employee skill development and building leadership across all levels.

Our core strength lies in customized CRM technology development and integration with call center platform to automate support processes. The technology strength of the parent company enables a quick “on our feet” flexible approach to addressing client requirements through technology solutions.

Conceptualized By

Inventicon stands for Industries + Events + Ideas + Concepts. Inventicon Business Intelligence is the end result of a decade long effort by the founders in the space of business information. We develop sector focused informational conferences and training workshops. Our conferences revolve around current scenarios and opportunities in the global market place and provide timely opportunities for solution providers to meet their target market and for end users to take back key learning and experiences. Our events act as a point of convergence for senior industry professionals who strive for innovation, strategy and commercial drive. Delegates can expect to hear from industry's best practitioners, get in direct contact with regulators and stimulate high level discussions with peers. The training portfolio is dedicated to developing skill sets around complex workplace and functional issues as they need constant honing. Our in-house training offerings are particularly useful for companies who prefer a customized agenda.

The bespoke events portfolio aims at crisp round table discussions involving a targeted group of end users in a multi-city format. In true sense, we aspire to disseminate critical business intelligence to the rapidly growing corporate and institutional world in the country and not limited to a specific sector.