2nd Edition
Testimonials
"Very interactive sessions which actually give a lot of information
on what is happening round and
such summits helps solve many
issues which come across by understanding the best practices
"
Jyoti Jha
Call center lead
Whirlpool India
"Well organized. Very experienced
and varied background Speakers.
"
Jyotsna Cheuvu
Director
CMAC India
"An excellent opportunity to
meet people from customer
service vertical. An opportunity
to exchange views and
understand best practices in
various industries."
Sandeep Jha
Associate Vice
President – Customer Care
Lodha Group
"Good insights into how different
industries are focusing on service
improvements. Best Practices and latest trends covered."
Geetika Srivastava
General Manager
Fiserv
"This is indeed a great platform
to meet other company delegates,
understand their thoughts, best
practices and interactive round table discussions.
"
Navin Kumar
Service head
South Asia
HTC
"Very good opportunity to get insights on customer service experience and suggestions or action
points for validation in our Domain
(Replicating the ideas and successfully implemented it)
"
Akash Upadhyay
Sr. Manager (Cust.
Care)
JK Tyres & Industries Ltd
"Great learning experience from
industry leaders in customer service,
quality and process excellence. A
fantastic place where best practices
can be shared and solutions to shortcomings can be derived.
"
Amarbir Singh Baweja
Manager Customer
Service North India
Carl Zeiss India
"The seminar was really well
planned, had some good speakers with relevant topics being
discussed. I like the fact that we
had some team involving session
& appropriate breaks in between
to be able to network with peo-
ple. Sessions really gave us good insight."
Hrushikesh Kulkarni
Business Head
Bare Associates India Pvt Ltd