"My compliments as it was a great event. Lots of insights sparked. Most of all was good to have a connect with peers in service performance and excellence. "
Rajiv Divadkar
Colgate-Palmolive Company
Associate Director – Colgate Business Services Mumbai
"Useful to have insight on different approaches for service quality excellence from different industries. Customer expectation is a result of his/her daily experience from different industries they indulge in "
Prabhu Nagaraj
VP Customer Service
Honda Motorcycle India Pvt. Ltd.
"Meeting and listening to such cross-industry crowd is a great learning experience. I could find solutions pertinent to my own industry/ company"
Senjiva Pratap Singh
AGM (Global Business)
Hero MotoCorp Ltd.
"It is a very good conference concept, people were engaged. New learning across industry practice is very good. For me, virtual intelligence is something new. It was good to understand how same tools are put to application in different industries"
General Manager
Volvo Trucks India
"It is a great initiative to bring in the experts of the industry to exchange views. A wonderful learning platform for everyone, you learn, network and help grow the economy and ecosystem together. "
Komal Chainam
G.M. Customer Experience
"At the onset I wish to congratulate you and your robust team for organising such an stupendous event. It was indeed a great opportunity to meet and hear such astute speakers sharing their experiences and insight. Besides, it was also a great platform to meet and interact with fellow delegates coming from different spheres of life. "
Maneesh Sharma
Senior Manager Head - Quality, Training, Branch offices & Corporate communications
SDU Travels Pvt. Ltd.
"This was my best ever summit attended on Service Quality and all thanks to you and your fabulous team. There was learning at every corner of the 2 days emphasizing the importance of Customer Service in today's world. All the topis picked up were so real and affect our business on a day to day basis. The attention to details on the topics should definitely help me and my team in grooming a great department helping our customer needs in 2018. "
Atul Bhardwaj
Head of Member Services & Call Centre
Accor Plus
"For sure, a value-add to get to know the diverse experience of all speakers on the topic. Reassurance and check points on what my organization is planning/executing for customer service focus"
Yogesh Nakhwa
V.P. - Operations & Business Excellence
NeoGrowth Credit P. Ltd
"Best part of this summit is that the participants/ presenters from different comains come together to share and discuss. 'Lot to learn from others' is proven."
Suhas Das
Regional Service Manager – West
V.E. Commercial Vehicles Ltd.
"Great learning and experience sharing by the speakers, lot of quick wins which could be implemented straightaway in my organization"
Sachin Bakshi
Senior Manager – Customer Satisfaction & Quality
Schneider Electric
"This summit helps you break- through your own inhibitions on how much can be done to improve service quality. "
Ekta Dedhia
Manager – Customer Centricity
Godrej Properties Ltd.