Speakers
Aalok R Pradhan
Director - Customer Success
CoinDCX
Abraham Alapatt
President & Group Head - Marketing, Service Quality, Value Added Services & Innovation
Thomas Cook India Limited
Amit Mehndiratta
Head, Consumer Insights & CS
Good Glamm Group
Amit Shethia
Chief Customer Service Officer- Senior Vice President
GTPL Hathway Ltd.
Ankit Goenka
Head of Customer Experience
Bajaj Allianz General Insurance Company Ltd.
Anoop Kumar
Vice President & Head - Business Excellence
Infosys Ltd.
Archis Joshi
Commercial Head
Dr. Reddy's Laboratories Ltd.
Arindam Dey Sarkar
DGM Service Excellence & Hospitality
RPSG group-Woodlands Multispeciality Hospital Ltd.
Ashish Himthani
Head of Customer Experience
Tata CLiQ
Deepa Krishnan
Director – Marketing, Category, Loyalty and Digital
Tata Starbucks Pvt. Ltd
Deepak Oram
Vice President-Growth Marketing & Martech
HDFC Bank Ltd.
Kumar Chandan
Head- Customer Service- North& South
Panasonic Life Solutions India Pvt Ltd
Hari Shankar
Sr. Vice President- Customer Experience
Future Generali India Insurance Company Ltd.
Harshdeep Singh Grewal
Assistant Vice President – Quality
EOSGlobe
Lalit Khosa
Sr. Director – Sales
Exotel Techcom Pvt. Ltd
Maulik Desai
Vice President & Head Centre of Excellence
GTPL Hathway Ltd.
Mayank Jain
Head Customer Service
Aditya Birla Finance Ltd
Prasad Pimple
Executive Vice President & Head of Digital Business Unit
Kotak Mahindra Life Insurance Company Ltd.
Rajdeep Charan
Sr. GM CX and CRM
Eureka Forbes Ltd.
Rakesh Gupta
Head-Customer Services
Panasonic Life Solutions India Pvt. Ltd.
Ranjit Ganguly
Group Head Business Excellence
Tata Power Company Ltd.
Shantanu Garg
Vice President & Head - Consumer Insights, Engagement & Digital
Grasim Industries Ltd.
Sharad Agarwal
Chief Sales Officer
EOSGlobe
Shweta Srivastava
Chief Customer Experience Officer
Tata CLiQ
Siddharth Barua
Associate Vice President
Exotel Techcom Pvt. Ltd
Vijay Nair
Chief Sales Officer-International Markets
EOSGlobe
Vijaybahu Joshi
Associate Vice President & Head of Experience Design
Reliance Jio Infocomm Ltd.