4th Service Quality Excellence Summit India 2018

Developing and implementing innovative, futuristic, technology enabled, customer-centric service quality initiatives to gain “customers for life” and achieve the much-coveted competitive edge

4th Service Quality Excellence Summit India 2018


Service Quality Excellence is critical towards the success of any business today. Customer service excellence is generally acknowledged as the most critical business success factor because of the high level of competition in the market today. A business with high service quality will meet customer needs whilst remaining economically competitive.

Service and Quality are two of the most closely interlinked objectives of any enterprises today. With technology changing so rapidly, customer touch points have proliferated immensely. Digitization, social media and growth of big data and analytics has changed the face of Customer Relationship Management.

Often regarded as the prerequisites for business growth, these objectives require well-structured organization-wide efforts across all organizational levels. Customers need to be serviced across all channels.

Well-designed service quality efforts can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line.

Inventicon Business Intelligence is pleased to bring to you the 4th edition of the cutting edge, well researched event on Service Quality Excellence which will give customer experience and Service Excellence professionals a deeper look into the key issues affecting the design and delivery of a consistent, meaningful, and rewarding customer experience to achieve an ever-growing, profitable, and engaged customer base.

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Key conference focus areas

  • Top trends driving Customer Experience (CX) in 2018
  • Promoting the culture of customer delight
  • Intersection of Artificial Intelligence and customer service excellence
  • Digitization and its impact on customer services
  • Conflict resolution for excellent customer service
  • Managing omni-channel customer service experience
  • Companies with high NPS / C- Sat scores & what are they doing right
  • Using the Voice of the Customer to develop a customer centric service organization
  • Impact of social media platform on customer experience

From the following industries

Directors, General Managers, Heads, Managers, Team Leaders of:

Service Quality Excellence

Customer Experience, Loyalty, Advocacy and Satisfaction Management

Customer Relationship Management

Customer Care and Support

Business Analysts

Sales & Marketing

Consumer/ Marketing Research

Customer Acquisitions & Retention

Quality Management

After-sales Service

Service Delivery

Customer Engagement

Industries who will attend

  • Banking, Financial Services & Insurance
  • Telecommunications
  • Ecommerce
  • Tourism & Hospitality
  • Healthcare/ Pharmaceuticals
  • Transportation & Logistics
  • Manufacturing
  • Airlines
  • Media – Electronic & Print
  • Business Process Outsourcing
  • Retail
  • FMCG
  • Contact centres /Call centres
  • Automotive

Associate Partner

Innovation Partner

Gold Partner

Silver Partners

Exhibit Partner

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