3rd Service Quality Excellence Summit 2018

Developing and implementing innovative, futuristic, technology enabled, customer-centric service quality initiatives to gain “customers for life” and achieve the much coveted competitive edge

3rd Service Quality Excellence India 2018

 

Service Quality Excellence is critical towards the success of any business today. Customer service excellence is generally acknowledged as the most critical business success factor because of the high level of competition in the market today. A business with high service quality will meet customer needs whilst remaining economically competitive.

Well designed service quality efforts can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line.

Inventicon Business Intelligence is pleased to bring to you the 3rd edition of the cutting edge, well researched event on Service Quality Excellence Summit 2018 which will give customer experience and Service Excellence professionals a deeper look into the key issues affecting the design and delivery of a consistent, meaningful, and rewarding customer experience to achieve an ever-growing, profitable, and engaged customer base.

Speakers

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Key Focus Areas:

  • Corporate Business Excellence
  • Future of Customer Experience
  • Digitization and its impact on customer services
  • Conflict Resolution Tips for Excellent Customer Service
  • Measuring the outcomes of Service Quality excellence
  • Managing Omni-Channel Customer Service Experience
  • Voice of the Customer to develop a Customer Centric service organization
  • How to improve NPS through service excellence
  • Playshop on Driving Excellence through Customer Centricity – Shifting Mindsets

Who will you meet?

Directors, General Managers, Heads, Managers, Team Leaders of:


Service Quality Excellence

Customer Experience, Loyalty, Advocacy and Satisfaction Management

Customer Relationship Management

Customer Care and Support

Business Analysts

Sales & Marketing

Consumer/ Marketing Research

Customer Acquisitions & Retention

Quality Management

Service Delivery

Customer Engagement

Industries who will attend:

  • Banking, Financial Services & Insurance
  • Telecommunications
  • IT/ITES/BPO
  • Ecommerce
  • Tourism & Hospitality
  • Healthcare/ Pharmaceuticals
  • Transportation & Logistics
  • Airlines
  • Media – Electronic & Print
  • Business Process Outsourcing
  • Retail
  • FMCG
  • Contact centres /Call centres

Exhibit Partner

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