5th edition Service Quality Excellence Summit India 2019

Delight gets many things done in this world. It makes relationships sweeter, more workable and longer lasting. It enhances the understanding and empathy between people. It motivates partners and associates to go beyond the brief in business, which is why you have always endeavoured to delightfully engage your Preferred Partners in every way possible. Now you can have a professional on your side, specialized in providing this delight in disruptive new ways.

Club Concierge Services ( www.clubconcierge.in) is an award-winning B2B Preferred Partner Solutions provider. We are a team of passionate members that help our clients be disruptive innovators : to help them identify weaknesses in their customer experiences and then use innovative customer insights to create exceptional customer value. What our clients gets immediately get are the advantages the background of the company possesses.

We have scaled the entire proposition to provide a service at a much higher quality level than the typical customer service delivery and have remarkable high touch platforms in place. Added to this is the fact that we can relate immediately to our clients and their end users alike with a global delivery service model, world class infrastructure, supplier networks, marketing assets and supporting technology .This provides us a significant competitive advantage, while we focus on servicing customers from a contextual, as opposed to a product-based or transactional, perspective, both within India and globally.

Premier companies across numerous industries count on us to deliver loyalty solutions. A clientele featuring such important names as Samsung, Tata AIG, Tata Housing, Godrej and more stands testimony to the strategic solutions and impeccable execution that we routinely offer. Thanks to our innovative approach, we have been recognized globally numerous times. This speaks volumes of our disruptive and creative solutions.

• Enterprise Asia 2018: The most prestigious Asia Pacific Entrepreneurship Award for path-breaking work in the hospitality sector
• World’s Greatest Brand 2017-18 (Hospitality, Travel and Tourism): Process Review - PricewaterhouseCoopers
• Company of the Year 2017: The CEO Magazine
• Most Enterprising Woman Award 2017: India SME, Government of India

Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks' is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The company's cloud-based suite of SaaS products is widely used by over 150,000 organisations across the world including Decathlon, Hamleys, Makemytrip, HP, Grofers, Teamviewer, and Cisco.

Freshworks is featured in the Gartner Magic Quadrant for the CRM Customer Engagement Center category for 3 years consecutively.

Zoho is the operating system for business - a single cloud platform with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance, human resources, employee productivity and collaboration. More than 40 million users around the world rely on Zoho to run their businesses - including Zoho itself.

Over the past decade, the Zoho suite has emerged to be a leader in the cloud and on your devices. Zoho applications are accessible on your mobile, so your team has the flexibility to work on the go and remain productive.

When you choose Zoho for your organization or as an individual, you get our commitment to keep improving your experience and our devotion to customer satisfaction.

QDegrees works with clients in transforming their Customers’Experience. Our services include customer journey mapping, process consulting, sentiment analysis, quality assurance audits, service excellence, market research, mystery shopping and much more that contribute in creating happy customers. These services are enabled with in-house developed solutions to bring in the technology advantage. We have been working with both large and small organizations from diverse industry verticals like automobile, telecom, banking, fashion, retail, consumer electronics, fitness, e-commerce etc., and are continuously expanding our footprints. The volumes handled speak for us, month on month there are 100k+ primary research, 16000+ non voice audits, 30000+ voice call audits, 40000+ outbound calling, 32 million+ data analytics, 2650+VOCs and a lot more. QDegrees is a team of experienced consultants committed to deliver quality service to bring in service excellence to the end customers.

Inventicon stands for Industries + Events + Ideas + Concepts. Inventicon Business Intelligence is the end result of a decade long effort by the founders in the space of business information. We develop sector focused informational conferences and training workshops. Our conferences revolve around current scenarios and opportunities in the global market place and provide timely opportunities for solution providers to meet their target market and for end users to take back key learning and experiences. Our events act as a point of convergence for senior industry professionals who strive for innovation, strategy and commercial drive. Delegates can expect to hear from industry's best practitioners, get in direct contact with regulators and stimulate high level discussions with peers. The training portfolio is dedicated to developing skill sets around complex workplace and functional issues as they need constant honing. Our in-house training offerings are particularly useful for companies who prefer a customized agenda.

The bespoke events portfolio aims at crisp round table discussions involving a targeted group of end users in a multi-city format. In true sense, we aspire to disseminate critical business intelligence to the rapidly growing corporate and institutional world in the country and not limited to a specific sector.