5th edition Service Quality Excellence Summit India 2019

Delight gets many things done in this world. It makes relationships sweeter, more workable and longer lasting. It enhances the understanding and empathy between people. It motivates partners and associates to go beyond the brief in business, which is why you have always endeavoured to delightfully engage your Preferred Partners in every way possible. Now you can have a professional on your side, specialized in providing this delight in disruptive new ways.

Club Concierge Services ( www.clubconcierge.in) is an award-winning B2B Preferred Partner Solutions provider. We are a team of passionate members that help our clients be disruptive innovators : to help them identify weaknesses in their customer experiences and then use innovative customer insights to create exceptional customer value. What our clients gets immediately get are the advantages the background of the company possesses.

We have scaled the entire proposition to provide a service at a much higher quality level than the typical customer service delivery and have remarkable high touch platforms in place. Added to this is the fact that we can relate immediately to our clients and their end users alike with a global delivery service model, world class infrastructure, supplier networks, marketing assets and supporting technology .This provides us a significant competitive advantage, while we focus on servicing customers from a contextual, as opposed to a product-based or transactional, perspective, both within India and globally.

Premier companies across numerous industries count on us to deliver loyalty solutions. A clientele featuring such important names as Samsung, Tata AIG, Tata Housing, Godrej and more stands testimony to the strategic solutions and impeccable execution that we routinely offer. Thanks to our innovative approach, we have been recognized globally numerous times. This speaks volumes of our disruptive and creative solutions.

• Enterprise Asia 2018: The most prestigious Asia Pacific Entrepreneurship Award for path-breaking work in the hospitality sector
• World’s Greatest Brand 2017-18 (Hospitality, Travel and Tourism): Process Review - PricewaterhouseCoopers
• Company of the Year 2017: The CEO Magazine
• Most Enterprising Woman Award 2017: India SME, Government of India

Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks' is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The company's cloud-based suite of SaaS products is widely used by over 150,000 organisations across the world including Decathlon, Hamleys, Makemytrip, HP, Grofers, Teamviewer, and Cisco.

Freshworks is featured in the Gartner Magic Quadrant for the CRM Customer Engagement Center category for 3 years consecutively.

At Samespace, we create products that set the trend for how businesses communicate with their customers. Our vision is to bring back real conversations to drive brand-consumer-interaction. The future of customer interaction reflects in our platform today - intelligent, minimalistic, flexible, and effective. We believe in creating the best possible user experience for your sales and helpdesk teams, allowing for more meaningful, productive conversations.

DATAWISE^® is a two-decade old business/management consulting organization focusing on Customer Experience Management helping clients unlock the value in their information assets – providing solutions ranging from customer segmentation, customer journey mapping and several data analytics performances to enhance clients’ growth.

DATAWISE^® has marque clients in eighteen countries across three continents spanning different industry segments. Its clients include some of the largest companies in the field of Manufacturing, Banking and Financial Services, Technology, Media Services, FMCG, Government and Health Services, including several Fortune 500 businesses.

DATAWISE^® Group focus on specialized offerings in the area of Customer Experience management and Analytics, Technology Solutions & System Integration, CSAT, NPS, Loyalty Modelling, Predictive Analytics, etc.

DATAWISE^® provides its customers with real time feedback through its proprietary tool SatisACTual - a comprehensive and powerful feedback tool. Using insight derived through customer feedback to drive ongoing improvements for our customers – and obviously stimulating growth for their business – is what we do in Customer Experience Management. We combine our research and analysis skills with our bespoke customer insights technology to support you every step on your journey to making customers the centre of what they do.

DATAWISE^® is headquartered in Hyderabad, the Silicon city of India, with branches in Bangalore and Delhi in India, Connecticut and Texas in the United States of America.

Zoho Desk is an award-winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor. The platform is designed to help your company build meaningful relationships with your customers. Agents become more productive, managers become more impactful and customers become more empowered with Zoho Desk. It’s customisable, easy to set-up, and can scale to suit your company size. A part of Zoho's 35+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

QDegrees works with clients in transforming their Customers’Experience. Our services include customer journey mapping, process consulting, sentiment analysis, quality assurance audits, service excellence, market research, mystery shopping and much more that contribute in creating happy customers. These services are enabled with in-house developed solutions to bring in the technology advantage. We have been working with both large and small organizations from diverse industry verticals like automobile, telecom, banking, fashion, retail, consumer electronics, fitness, e-commerce etc., and are continuously expanding our footprints. The volumes handled speak for us, month on month there are 100k+ primary research, 16000+ non voice audits, 30000+ voice call audits, 40000+ outbound calling, 32 million+ data analytics, 2650+VOCs and a lot more. QDegrees is a team of experienced consultants committed to deliver quality service to bring in service excellence to the end customers.

Acquire started in 2016 and has rapidly developed a leading product within our market landscape and Continue to build the team and product.

Acquire is the first multi-channel messenger to acquire, nurture and grow customers for sales, support and marketing. At Acquire our mission is to connect companies with their online customers through communication platform. We are the first to bring multichannel/automated software.

Acquire is a remote co-browsing and video chat solution for businesses, supporting website and mobile platforms to better onboard their customers. Acquirer's suite of products includes video chat, live chat, video call, chat bots, and profile management tools to manage all customers in one place.

Inventicon stands for Industries + Events + Ideas + Concepts. Inventicon Business Intelligence is the end result of a decade long effort by the founders in the space of business information. We develop sector focused informational conferences and training workshops. Our conferences revolve around current scenarios and opportunities in the global market place and provide timely opportunities for solution providers to meet their target market and for end users to take back key learning and experiences. Our events act as a point of convergence for senior industry professionals who strive for innovation, strategy and commercial drive. Delegates can expect to hear from industry's best practitioners, get in direct contact with regulators and stimulate high level discussions with peers. The training portfolio is dedicated to developing skill sets around complex workplace and functional issues as they need constant honing. Our in-house training offerings are particularly useful for companies who prefer a customized agenda.

The bespoke events portfolio aims at crisp round table discussions involving a targeted group of end users in a multi-city format. In true sense, we aspire to disseminate critical business intelligence to the rapidly growing corporate and institutional world in the country and not limited to a specific sector.