7^th Service Quality Excellence Summit & Awards 2023

Exotel is a leading full-stack customer engagement platform, helping brands create meaningful relationships with their customers - at scale. Our full-stack customer engagement platform includes an Omnichannel contact center, Messaging APIs (SMS, WhatsApp and more), Voice APIs, and Conversational AI automation solutions. The unified communication stack helps businesses to engage with their customers at multiple touchpoints like web, voice, messaging, and video - all through a single vendor.

Exotel's integrated customer engagement brings together disconnected channels, bots, and applications with siloed customer data across teams. Currently, we serve around 6000+ happy customers across many verticals and 60+ geographies. Recently, we have also been granted a VNO license by the Government of India, which allows us to be a telecom operator and sell voice & SMS services.

EOSGlobe is a leading “Business Process Management” company providing end-to-end services in process optimization, digitization, resource management, and consulting to organizations globally. The company is led by CEO and Director, Abhinav Arora.

With over two decades of domain expertise, the company offers a range of bespoke solutions that scale clients’ success as well as the end-user experience. We are driven by customer-centricity, delivery excellence, innovation, and integrity.

EOSGlobe has been expanding its footprint through the use of state-of-the-art infrastructure and a value-based business model. They specialize in building the digital roadmap of any prospect organization through their core offerings across NextGen BPM, Digital Solutions, Consulting and HRM Services.

The company’s offerings are tailored to meet the needs of each individual client, ensuring that they get the most out of their outsourced investment. Their team of highly skilled professionals has over a hundred years of collective experience. EOSGlobe is constantly innovating and developing their services to ensure that their clients are receiving the most up-to-date and cutting-edge solutions.

Incorporating change management, enhancing operating models, optimizing the supply chain, improving marketing initiatives, as well as preparing your business for digital transformation, their consulting services cover all aspects of your business.

They believe that the success of their clients is their success.

To know more visit, www.eosglobe.com

HRH Next started out as Hyderabad Radio House in 1938, and over these 8 decades, we have evolved from a South Indian consumer durables chain to a national business solutions provider offering services to meet the most demanding of business needs – customer interactions.

Whether you’re a start-up or a large corporate entity, we can transform the way you and your customers experience your brand.

By offering engagement services in 12 different languages.

By integrating Voice, Mobile, Chat, Social, Email & SMS-based conversations onto a single platform, and delivering them in the true Indian hospitality style – service through compassion.

By providing you with transformational insights into contact centre operations.

At the heart of all our solutions is an exceptionally-talented workforce with rich & deep domain expertise, and an ever-present passion to help you to navigate this journey – with simplicity and intelligence.

Our clients from diverse industries and sectors like Telecom, Foodtech, Fintech, Education, Automotive, Health & Wellness, E-commerce, Hospitality, On-demand Services and Government bodies have made the good call with us. Now it’s your turn.

QuickMetrix is a Customer Engagement Solution for consumer brands with focus on Online Reputation Management, Social Media Listening & Analytics and Brand & Consumer Insights from Social & Digital Media. We work with many leading brands in BFSI, Retail, Consumer Goods & Healthcare segments.

Our superior technology B2B SaaS platform is designed for easy deployment and adoption. It is powered by state-of-the art tech stack, AI and Big Data algorithms. It can be used by multiple teams within a Brand and its ecosystem for tangible business outcomes such as PR, Marketing and Customer Service teams. QuickMetrix helps you strike a balance between Processes and Results!

Qsutra is a progressive technology enabled Business Solutions provider with over 20 years of rich experience, integrating Automation, Analytics & AI for customers across Manufacturing and Services sector.

Qsutra helps organisations build Smart Systems for - Enterprise Decisions Management, Information Management, Analytic Process Automation, Product Lifecycle Management, Digital Process Automation & Quality Management with proven impact to Process, Product and People Excellence. Committed to Quality & Excellence, Team-Qsutra believes in building trusted relationships with customers, to understand and effectively deliver solutions to deal with dynamic business challenges.

Qsutra will help to boost your Organisation's Performance by Implementing Best Methodologies and Enhance Analytical Skill by our Best-in-class Training Programs. Our Business Consulting services focus on identifying the most critical issues and search for opportunities for improvement in an organisation. We deliver best-in-class Training & Certification Programs for Technical & Management Professionals alike. Right from Statistical Thinking to Advanced Data Mining, Machine Learning, there is a program to choose from based on your role in the Organisation.

Founded by IIT Kharagpur alumni Ashutosh K Thakur and Sarthak Jain, Clappia provides a No Code platform using which building custom apps is as easy as working with Excel sheets. It serves multiple Fortune 500 companies, Governments, and SMEs across the globe. Clappia is completely built and maintained by a simplicity-obsessed crew in Bangalore, India.

Inventicon stands for Industries + Events + Ideas + Concepts. Inventicon Business Intelligence is the end result of a decade long effort by the founders in the space of business information. We develop sector focused informational conferences and training workshops. Our conferences revolve around current scenarios and opportunities in the global market place and provide timely opportunities for solution providers to meet their target market and for end users to take back key learning and experiences. Our events act as a point of convergence for senior industry professionals who strive for innovation, strategy and commercial drive. Delegates can expect to hear from industry's best practitioners, get in direct contact with regulators and stimulate high level discussions with peers. The training portfolio is dedicated to developing skill sets around complex workplace and functional issues as they need constant honing. Our in-house training offerings are particularly useful for companies who prefer a customized agenda.

The bespoke events portfolio aims at crisp round table discussions involving a targeted group of end users in a multi-city format. In true sense, we aspire to disseminate critical business intelligence to the rapidly growing corporate and institutional world in the country and not limited to a specific sector.