8th Service Quality Excellence India Summit & Awards 2025

Aiming at "customer delight" for each interaction with its customers has become a priority objective for companies wishing to differentiate themselves on their market through customer experience. In an increasingly competitive global environment, quality is no longer considered a nice-to-have luxury rather it's a requirement for successfully competing and surviving in the marketplace. While the concepts, tools, and procedures for quality and process improvement are now universally recognized and firmly placed in many high-performing organizations around the world, it was not always so. The importance of quality in organizations has gone through a complete evolutionary cycle.

A positive customer experience is crucial to the success of the business because a happy customer is one who is likely to become a loyal customer who can help you boost revenue. The best marketing money can buy is a customer who will promote the business for you - one who's loyal to the company, promotes the business through word-of-mouth marketing, and advocates for your brand and product or service.

Inventicon Business Intelligence is pleased to bring to you the 8th edition of the cutting edge, well researched summit and awards on Service Quality Excellence which will give customer experience and Service Excellence professionals a deeper look into the key issues affecting the design and delivery of a consistent, meaningful, and rewarding customer experience to achieve an ever-growing, profitable, and engaged customer base.



THOUGHT LEADERS

View All

TOPIC HIGHLIGHTS

  • Leveraging key performance indicators and tools for measuring customer satisfaction across various touchpoints
  • Balancing act: The imperative of regulatory compliance in shaping CX for contact centers
  • Listening to the unsaid: Detecting warning signs of silent customer loss and defects in service processes
  • Optimizing customer engagement through experience driven layout and store design
  • Beyond the setback proven strategies to regain customer trust after a negative encounter
  • Leveraging a seamless omni-channel CX through digitalization

KEY TAKEAWAYS?

  • Gain valuable insights, best practices, and success stories in customer experience management from acclaimed experts and industry thought leaders
  • Acquire practical, actionable strategies and tools to overcome challenges and transform CX initiatives within your organization
  • Explore the emerging technologies that will revolutionize the speed of dealing with customer queries
  • Deep insights into the current state of the market, emerging trends and customer expectations
  • Learning from CX pioneers and industry leaders about best practices, innovative strategies, and successful case studies in elevating CX

WHO WILL YOU MEET?

Directors, General Managers, Heads, Managers, Team Leaders of:
  • Service Quality Excellence
  • Customer Experience, Loyalty, Advocacy and Satisfaction Management
  • Customer Relationship Management
  • Customer Care and Support
  • Business Analysts
  • Sales & Marketing
  • Consumer/ Marketing Research
  • Customer Acquisitions & Retention
  • Quality Management
  • After-sales service
  • Service Delivery
  • Customer Engagement
From the following industries:
  • Banking, Financial Services & Insurance
  • Telecommunications
  • IT/ITES/BPO
  • Ecommerce
  • Tourism & Hospitality
  • Healthcare/ Pharmaceuticals
  • Transportation & Logistics
  • Manufacturing
  • Airlines
  • Media - Electronic & Print
  • Business Process Outsourcing
  • Retail
  • FMCG
  • Contact centers /Call centers
  • Automotive

WHY SHOULD YOU ATTEND?

  • Execute the key service excellence learnings, strategies, and technologies in your organization
  • In-depth, trend-forward sessions with tons of practical takeaways and ideas to keep you ahead in the customer journey
  • Learn how CX practitioners across industries and disciplines have made an impact on their companies, and what results they are seeing.
  • Know how to shape customer experience for improved business outcome
  • Network with industry leaders who have helped to build, transform and enhance customer experience solutions
  • Develop and implement a new service excellence management framework and workflow procedures
  • Learn from industry experts through panel discussions and exclusive Q & A sessions
  • Forge partnerships by conducting one to one meeting with partners, and exhibitors to discuss your needs, opportunities, and challenges

Gold Partners

Silver Partner

Exhibit Partner