7th SERVICE QUALITY EXCELLENCE SUMMIT & AWARDS 2023

Aiming at "customer delight" for each interaction with its customers has become a priority objective for companies wishing to differentiate themselves on their market through customer experience. In an increasingly competitive global environment, quality is no longer considered a nice-to-have luxury rather it's a requirement for successfully competing and surviving in the marketplace. While the concepts, tools, and procedures for quality and process improvement are now universally recognized and firmly placed in many high-performing organizations around the world, it was not always so. The importance of quality in organizations has gone through a complete evolutionary cycle.

A positive customer experience is crucial to the success of the business because a happy customer is one who is likely to become a loyal customer who can help you boost revenue. The best marketing money can buy is a customer who will promote the business for you - one who's loyal to the company, promotes the business through word-of-mouth marketing, and advocates for your brand and product or service.

Inventicon Business Intelligence is pleased to bring to you the 7th edition of the cutting edge, well researched summit and awards on Service Quality Excellence which will give customer experience and Service Excellence professionals a deeper look into the key issues affecting the design and delivery of a consistent, meaningful, and rewarding customer experience to achieve an ever-growing, profitable, and engaged customer base.



THOUGHT LEADERS

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TOPIC HIGHLIGHTS

  • Sailing through the changing customer behaviours & preparing better strategies for CX: Leader's perspective
  • CSAT - going beyond NPS: How do you measure & co-relate emotional connect & ROI
  • Thriving digitally - The digital next, experience economy and changing customer landscape
  • Economy of tech vs human interface - the fine balance for optimizing CX
  • Developing a step-by-step approach to building commitment and empowering the front-line for service excellence
  • Catalysing social media marketing for improving customer experiences & build loyalty

WHY SHOULD YOU ATTEND ?

  • Execute the key service excellence learnings, strategies, and technologies in your organization
  • In-depth, trend-forward sessions with tons of practical takeaways and ideas to keep you ahead in the customer journey
  • Learn how CX practitioners across industries and disciplines have made an impact on their companies, and what results they are seeing.
  • Know how to shape customer experience for improved business outcome
  • Network with industry leaders who have helped to build, transform and enhance customer experience solutions
  • Develop and implement a new service excellence management framework and workflow procedures
  • Learn from industry experts through panel discussions and exclusive Q & A sessions
  • Forge partnerships by conducting one to one meeting with partners, and exhibitors to discuss your needs, opportunities, and challenges

WHO WILL YOU MEET?

Directors, General Managers, Heads, Managers, Team Leaders of:
  • Service Quality Excellence
  • Customer Experience, Loyalty, Advocacy and Satisfaction Management
  • Customer Relationship Management
  • Customer Care and Support
  • Business Analysts
  • Sales & Marketing
  • Consumer/ Marketing Research
  • Customer Acquisitions & Retention
  • Quality Management
  • After-sales service
  • Service Delivery
  • Customer Engagement
From the following industries:
  • Banking, Financial Services & Insurance
  • Telecommunications
  • IT/ITES/BPO
  • Ecommerce
  • Tourism & Hospitality
  • Healthcare/ Pharmaceuticals
  • Transportation & Logistics

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Gold Partner

Exhibit Partners

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